Workplace wellness is any workplace health promotion activity or organizational policy designed to support healthy behavior in the workplace and to improve health outcomes. Known as ‘corporate wellbeing’ outside the US, workplace wellness often comprises activities such as health education, medical screenings, weight management programs, on-site fitness programs or facilities. Workplace wellness programs can be categorized as primary, secondary, or tertiary prevention efforts, or an employer can implement programs that have elements of multiple types of prevention. Primary prevention programs usually target a fairly healthy employee population, and encourage them to more frequently engage in health behaviors that will encourage ongoing good health. Example of primary prevention programs include stress management, and exercise and healthy eating promotion. Secondary prevention programs are targeted at reducing behavior that is considered a risk factor for poor health. Examples of such programs include smoking cessation programs and screenings for high blood pressure or other cardiovascular disease related risk factors. Tertiary health programs address existing health problems, and aim to help control or reduce symptoms, or to help slow the progression of a disease or condition. Such programs might encourage employees to better adhere to specific medication or self-managed care guidelines.
The lifestyles of people in the workforce are important both for the sake of their own health and for the sake of their employer’s productivity. Companies often subsidize these programs in the hope that they will save companies money in the long run by improving health, morale and productivity, although there is some controversy about evidence for the levels of return on investment. The controversy is rooted in a large and growing body of evidence proving that much of what has been claimed as outcomes has been fabricated, whereas in fact the industry’s practices violate clinical guidelines and can and do harm employees. This evidence specifically refers to workplace screenings and crash-dieting contests.
Non-controversial examples of workplace wellness organizational policies include allowing flex-time for exercise, providing on-site kitchen and eating areas, offering healthy food options in vending machines, holding “walk and talk” meetings, and offering financial and other incentives for participation. In recent years, workplace wellness has been expanded from single health promotion interventions to create a more overall healthy environment including, for example standards of building and interior design to promote physical activity. This expansion is largely been in part to creating greater access and leadership support from leaders in the participating companies.
The following information comes from the Kaiser Family Foundation Summary of Findings from 2016 in order to provide current information about employer-sponsored health benefits, the Kaiser Family Foundation (Kaiser) and the Health Research & Educational Trust (HRET) conduct an annual survey of private and nonfederal public employers with three or more workers.
Many employers offer wellness or health promotion programs to help employees improve their health and avoid unhealthy behaviors. Both small and large firms offer a program in at least one of these areas: smoking cessation; weight management; behavioral or lifestyle coaching. 46% of small firms and 83% of large firms offer these. 3% percent of small firms and 16% of large firms reported collecting health information from employees through wearable devices like a Fitbit or Apple Watch. 42% of large firms with one of these health and wellness programs offered employees a financial incentive to participate in or complete the program. Among most large firms with an incentive for completing wellness programs, incentives include: lower premium contributions or cost sharing (34% of firms); cash, contributions to health-related savings accounts, or merchandise (76% of firms); some other type of incentive (14% of firms). Some firms separate financial incentives for different programs and some others have incentives that require participation in more than one type of program (e.g., completing an assessment and participating in a health promotion activity).
There are various types of Wellness Programs offered in firms. Biometric screening programs can help identify cardiovascular risk factors in clients. Larger firms or businesses tend to facilitate more incidences of biometric screening programs. This can be in part to the amount of leadership support that is encouraged by company leaders and then received by employees
- 1 Rationale
- 2 Benefits
- 3 Barriers
- 4 Framework
- 5 Health economics of workplace wellness programs
- 6 Program components
- 7 Workplace Health Model
- 7.1 Assessment
- 7.2 Program planning
- 7.3 Implementation
- 7.4 Evaluation
- 8 Workplace Wellness Best Practices
- 9 Importance of leadership support
- 10 Program development and best practices example
- 10.1 Example
- 10.1.1 Assessment
- 10.1.2 Program planning and management
- 10.1.3 Implementation
- 10.1.4 Evaluation
- 10.1 Example
- 11 Successful interventions
- 12 Case study
- 12.1 Context
- 12.2 Methods
- 12.3 Consequences
- 12.4 Interpretation
- 13 Trends
- 14 See also
- 15 References
- 16 External links
There are numerous reasons to implement workplace wellness programs into the workplace. To begin, many Americans spend the majority of their time in the workplace. Additionally, the cost of healthcare is continually rising as result of chronic diseases in the US, workplace wellness programs can help abate this cost. Workplace wellness programs were once thought to also decrease overall cost of healthcare for participants and employers.
Unfortunately, workplace wellness programs have been shown not to prevent the major shared health risk factors specifically for CVD and stroke. Since preventing these major health risks through workplace wellness can’t help decrease costs for both parties, the implementation of these programs is quite controversial.
While the stated goal of workplace wellness programs is to improve employee health, many US employers have turned to them to help alleviate the impact of enormous increases in health insurance premiums experienced over the last decade. Some employers have also begun varying the amount paid by their employees for health insurance based on participation in these programs. Cost-shifting strategies alone, through high copayments or coinsurance may create barriers to participation in preventive health screenings or lower medication adherence.hypertension. While it was once believed that for every dollar spent on worksite wellness programs, medical costs fell by $3.27,  that hypothesis was disproven by a subordinate of the author of the original study. The subordinate was working on behalf of the National Bureau of Economic Research.
One of the reasons for the growth of healthcare costs to employers is the rise in obesity-related illnesses brought about by lack of physical activity, another is the effect of an ageing workforce and the associated increase in chronic health conditions driving higher health care utilization. In 2000 the health costs of overweight and obesity in the US were estimated at $117 billion. Each year obesity contributes to an estimated 112,000 preventable deaths. An East Carolina University study of individuals aged 15 and older without physical limitations found that the average annual direct medical costs were $1,019 for those who are regularly physically active and $1,349 for those who reported being inactive. Being overweight increases yearly per person health care costs by $125, while obesity increases costs by $395. A survey of North Carolina Department of Health and Human Services employees found that approximately 70 cents of every healthcare dollar was spent to treat employees who had one or more chronic conditions, two thirds of which can be attributed to three major lifestyle risk factors: physical inactivity, poor diet, and tobacco use. Obese employees spend 77 percent more on medications than non-obese employees and 72 percent of those medical claims are for conditions that are preventable.
According to Healthy Workforce 2010 and Beyond, a joint effort of the US Partnership for Prevention and the US Chamber of Commerce, organizations need to view employee health in terms of productivity rather than as an exercise in health care cost management. The emerging discipline of Health and Productivity Management (HPM) has shown that health and productivity are “inextricably linked” and that a healthy workforce leads to a healthy bottom line. There is now strong evidence that health status can impair day-to-day work performance (e.g., presenteeism) and have a negative effect on job output and quality. Current recommendations for employers are not only to help its unhealthy population become healthy but also to keep its healthy population from becoming sick. Employers are encouraged to implement population-based programs including health risk appraisals and health screenings in conjunction with targeted interventions.
However, a large and growing body of research shows that workplace wellness has far more deleterious effects on employee health than benefits, and that there are no savings whatsoever. Indeed, the most recent winner of the industry’s award for the best program admitted to violating clinical guidelines and fabricating outcomes improvement.
Investing in worksite wellness programs not only aims to improve organizational productivity and presenteesim, but also offers a variety of benefits associated with cost savings and resource availability. A study performed by Johnson and Johnson indicated that wellness programs saved organizations an estimated $250 million on health care costs between 2002 and 2008. Workplace wellness interventions performed on high-risk cardiovascular disease employees indicated that at the end of a six-month trial, 57% were reduced to a low-risk status. These individuals received not only cardiac rehabilitation health education but exercise training as well. Further, studies performed by the U.S. Department of Health and Human Services and J&J have revealed that organizations that incorporated exercise components into their wellness programs not only decreased healthcare costs by 30% but improved lost work days by 80%. Thus, investing in preventative health practices has proven to not only be more cost effective in resource spending but in improving employee contributions towards high-cost health claims.
Researchers from the Centers for Disease Control and Prevention studied strategies to prevent cardiovascular disease and found that over a two- to five-year period, companies with comprehensive workplace wellness programs and appropriate health plans in place can yield $3USD to $6USD for each dollar invested and reduced the likelihood of employee heart attacks and strokes. Also, a 2011 report by Health Fairs Direct which analyzed over 50 studies related to corporate and employee wellness, showed that the return on investment (ROI) on specific wellness related programs ranged between $1.17 to $6.04. In general, it is estimated that worksite health promotion programs result in a benefit-to-cost ratio of $3.48 in reduced health care costs and $5.82 in lower absenteeism costs per dollar invested, according to the Missouri Department of Health & Senior Services. Additionally, worksite health programs can improve productivity, increase employee satisfaction, demonstrate concern for employees, and improve morale in the workplace.
Leadership involvement in wellness programs can additionally impact employee health outcomes just as well as the programs themselves. A study performed by David Chenoweth indicated the managers who were passionate and committed about their wellness programs increased employee engagement by 60%, even if their wellness goals were not achieved. Leaders are not only tasked with creating the organizational culture but also in coaching and motivating employees to be engaged in that culture.
However, it turns out that employees generally detest these intrusive programs, and wellness’s “Net Promoter Score” of -52 places it last on the list of all industries in user satisfaction.
The major barrier to further implementation of these programs is the increasing realization that they fail to produce benefits and may harm employees. Savings are so elusive that a $3 million reward is offered for anyone who can find any. In 2018, the National Bureau of Economic Research (NBER) found no positive impact. Also in 2018, Medicare found no savings. Further, the NBER study concluded that the previous estimates of savings were largely invalid, due to a pervasive error in study design.
Low participation rates by employees could significantly limit the potential benefits of participating in workplace wellness programs, as could systematic differences between participants and non-participants. Research performed by Gallup indicated that out of the 60% of employees who were aware of their company offered a wellness program only 40% participated. A 2008 study from the University of Minnesota provided insight into the likelihood of employee participation in an exercise promotion program. Their findings illustrate barriers to program participation that may be applicable to other types of programs and workplace settings. Employees were offered a financial incentive to attend a designated set of fitness facilities at least 8 times per month during the study period, and researchers administered a survey to over 3,000 program participants and non-participants to better understand their decision to participate. The research team included survey questions to assess each employee’s attitudes and practices related to fitness prior to the program being offered, their marginal utility related to the financial incentive offered, the marginal cost of exercising (based on the cost of time and the financial cost of fitness center membership), prior history of chronic disease, and demographic characteristics related to age, gender, race and ethnicity, income, and employment type within the university system. Based on these survey responses, researchers reported the marginal effects related to the probability of 1) signing up for the program and 2) meeting program participation criteria by exercising 8 times per month to receive the financial incentive.
Employees with a higher time cost of exercise, calculated by the campus where the employee worked and by the number of participating fitness sites in the employee’s home zip code, had a lower probability of signing up for and completing the program. Younger workers (ages 18–34)were more likely to sign up for the program relative to older employees, and women were more likely to sign up for the program than men. Researchers also found that employees with diabetes or low back pain were less likely to participate.
Program participation reflects a different trend. When researchers investigated the likelihood that an individual would be a regular program exerciser, defined as a participant in the program who checked in at a participating facility at least 8 times per month, for at least 50% of the time period for which the financial incentive was offered. Program participation in this sense means that an employee both signed up and completed the criteria to receive the reward. Regular exercise were more likely to be older (ages 55+), male, and to be classified as regular exercisers before the program was offered. These findings suggest that there may be differences between employees who would like to, or intend to, participate in certain workplace programs, and those who are likely to be able to participate and benefit. While this study focuses specifically on exercise and participation, lessons regarding the time cost of participation, location barriers to participation, and age and gender differences in participation rates are all important considerations for a firm interested in designing an effective workplace wellness program, especially if the goal is to promote a new behavior.
Ongoing management support and accountability are critical to successful worksite health promotion programs. Per research performed by Gallup, “Managers are uniquely positioned to ensure that each of their employees knows about the company’s wellness program and to encourage team members to take part.” By engaging workers in this organizational culture, employees become 28% more likely to participate in wellness programs than the average employee. Methods in which leaders can overcome the barrier of engagement is to not only model behaviors of the program but to consistently and effectively communicate the value of the wellness programs to employees. By creating the time and focus to improve the overall health and wellness of employees, managers can present many health and costs benefits to all members of the organization.
Worksite wellness programs including nutrition and physical activity components may occur separately or as part of a comprehensive worksite health promotion program addressing a broader range of objectives such as smoking cessation, stress management, and weight loss. A conceptual model has been developed by the Task Force for Community Preventive Services (The Community Guide) and serves as an analytic framework for workplace wellness and depicts the components of such comprehensive programs. These components include worksite interventions including 1) environmental changes and policy strategies, 2) informational messages, and 3) behavioral and social skills or approaches.
Worksite environmental change and policy strategies are designed to make healthy choices easier. They target the whole workforce rather than individuals by modifying physical or organizational structures. Examples of environmental changes may include enabling access to healthy foods (e.g., through modification of cafeteria offerings or vending machine content) or enhancing opportunities to engage in physical activity (e.g., by providing onsite facilities for exercise). Policy strategies may involve changing rules and procedures for employees, such as offering health insurance benefits, reimbursement for health club memberships, healthy food and beverage policies or allowing time for breaks or meals at the worksite.
Informational and educational strategies attempt to build the knowledge base necessary to inform optimal health practices. Information and learning experiences facilitate voluntary adaptations of behavior conducive to health. Examples include health-related information provided on the company intranet, posters or pamphlets, nutrition education software, and information about the benefits of a healthy lifestyle, including diet and exercise. Behavioral and social strategies attempt to influence behaviors indirectly by targeting individual cognition (awareness, self-efficacy, perceived support, intentions) believed to mediate behavior changes. These strategies can include structuring the leadership involvement and social environment to provide support for people trying to initiate or maintain lifestyle behavior changes, for example, weight change. Such interventions may involve individual or group behavioral counseling, skill-building activities such as cue control, use of rewards or reinforcement, and inclusion of coworker, manager/leader or family members for support.
Health economics of workplace wellness programs
With healthcare expenses growing, it is becoming more and more important to control costs when possible. One such method of cost containment is through Workplace Wellness programs. Wellness programs are typically employer sponsored and are created with the theory that they will encourage healthy behaviors and decrease overall health costs over time. Wellness programs function as Primary Care interventions as they are an example of primary prevention methods to reduce risks to many diseases or conditions.
Workplace wellness programs have been around since the 1970s  and have gained new popularity as the push for cost savings in the health delivery system becomes more evident as a result of high health care expenditures in the U.S. Employer wellness programs have shown to have a return on investment (ROI) of about $3 for every $1 invested over a multi-year period, making them appealing to many as an effective way to achieve results and control costs. Most recently, the 2016 winner of the “best wellness program” award, Wellsteps, was shown to have harmed employees at the Boise School District, and fabricated its savings figures.
Workplace wellness programs have many components to help improve health outcomes and decrease health disparities. These components include: smoking cessation programs, fitness center memberships, nutrition aids, and biometric screenings, often in exchange for health insurance premium reductions. By doing so, workplace wellness programs create a positive externality.
Due to increased health benefits, workplace wellness programs create a positive externality.
Workplace wellness programs benefit employers as well; while the various components of the wellness programs helps to keep employees healthy, employers are able to increase recruitment and retention of workers. Some employers have also utilized penalties to improve employee participation within the company wellness program. While wellness programs promote healthier lifestyles and can bring significant cost savings, concerns about invasion of privacy and participation costs have arisen.
The future of wellness programs as a valid method of preventative healthcare is still up for debate. Evidence of improved health outcomes for participants is mixed in terms of effectiveness. Some studies attempt to address the question if “more is always better in the workplace,” and the value that can be found through wellness program components and their outcomes.
One large study though, did not find health improvements for premium incentive-based workplace weight loss programs.
In September 2014, Austin Frakt and Aaron E. Carroll question whether or not wellness programs in the workplace work. Most employers favor the wellness program because of the its positive reputation for promoting healthier workers and environment and reducing health care costs. In fact, Kaiser Family Foundation annual survey has indicated that due to wellness programs, the premium in 2013 has reached the lowest amount in the 16 years of the survey.
Wellness programs have created a $6 billion industry due to its reputation of reducing health care costs. However, most wellness studies that report the positive results of the wellness programs are not of high quality, indicate only short-term results, and do not justify causation. Moreover, these studies are sponsored by their own wellness industry, creating bias. Other studies find that the programs don’t improve health outcomes or reduce health care costs.
In fact, a decrease of employers’ health care costs has been simply passed on the employees. Based on the Affordable Care Act, employers are able to charge unhealthy employees up to 30 to 50 percent more of total premium costs. This results in discrimination or unfair advantages to employees who have not met the health goals such as quitting smoking or reducing body mass index.
On the other hand, research on the 2003 PepsiCo Healthy Living program suggests that the wellness plan helps reduce health care costs after the third year of implementing the disease management components of the program. But, the wellness program does not show evidence of lower costs due to the lifestyle changes in the short run.
This result is consistent with the one-year study with the 3,300 employees of the University of Illinois at Urbana-Champaign in 2016. The study indicates that participation in a wellness program does not result in healthier employees or reduced health care costs.
The research also shows that without an incentive, about 46.9 percent participated in the wellness program. Then, the change in monetary incentive from $0 to $100 increases participation by 12 percent, from 46.9 percent to 58.5 percent. An additional incentive of $200 only increases the participation from 58.5 to 62.5 percent.
This study shows that when the company increases participants by only 4.5 percent or reduce 4.5 percent of non-participants or high medical spending employees, it will compensate the total cost of the specific wellness program. This result is consistent with other studies that the wellness programs do not help lower health care costs, but only have passed on the costs to other employees. Regarding the employment and productivity, the participants believe that management places an importance on health, fitness, and safety. However, the study shows no significant difference on the happier feelings or more productive at work among the participants.
Workplace wellness programs have the potential to lead to healthier outcomes and decreased costs, but the economics are still unclear and more research is required.
Healthy People 2020 is a blueprint for a 10-year national initiative to improve the health of all Americans, “providing 42 topics and over 1,200 objectives to guide evidence-based practice”. “A shorter list of high priority topics are categorized into Leading Health Indicators (LHIs) highlighting collaborative actions that can be taken to impact American health outcomes.” Employers can use Healthy People 2020 objectives to focus business-sponsored health promotion/disease prevention efforts and measure worksite and community-wide outcomes against national benchmarks using evidence-based practices. As defined by Healthy People 2020, a comprehensive worksite health promotion program contains five program elements:
Partnership for Prevention includes two additional components:
Additionally, the Center for Disease Control and Prevention (CDC) indicates that a workplace health program will be “coordinated and comprehensive” if strategies include “programs, policies, benefits, environmental supports, and links to the surrounding community designed to meet health and safety of employees.” Furthermore, the Centers for Disease Control and Prevention’s National Institute for Occupational Safety and Health] (NIOSH), through its Total Worker Health program, offers an extensive list of resources to assist employers, employees, and practitioners with their efforts to implement and develop programs in their organizations that integrate employee health activities. Most of the publicly available reputable sources provides tips and tools, but are not “off-the-shelf” or “turn-key solutions.” Organizations wishing to obtain more assistance will find there are numerous private companies offering fee-based services.
The Partnership for Prevention offers extensive background and program-specific information in its Healthy People 2020 and Beyond report.
Workplace Health Model
The Center for Disease Control and Prevention (CDC) recommends a workplace health model incorporating elements and fundamental ideas of The Community Guide’s framework and Healthy People 2020 in a coordinated approach to impact health at the workplace. This approach should be “coordinated, systematic and comprehensive”.
Program success and employee engagement demands information to be obtained about the workplace, either formally (i.e. needs assessment) or informally (i.e. conversations with employees), collecting data regarding individual lifestyle, work environment, and organizational details. Data should be collected for both employee interests and available aggregate data, including, but not limited to, health status, health issues or cultural survey data. Engaging employees, including the leadership team, from the beginning of program planning and development will help drive commitment, responsibility, and participation; as well as, creating a culture of health and great place to work. Additional information to assist with workplace assessment can be found using the CDC Assessment Module.
Next is to develop a strategic plan that considers the pertinent assessment results from a vantage point of both the individual’s actions and environmental context in accordance with the direction from the governance structure. This should always be completed prior to implementation or evaluation; however, keeping the end in mind (how will I evaluate this program to know it was successful?) will help drive the overall plan. The recommended strategy for “direction leadership and organization” by the CDC includes: leadership support dedicated to championing wellness and modeling behaviors; workplace Wellness Committee, Coordinator or Council; development of a resource list of available assets; defined mission, vision, goals, objectives and strategies; comprehensive communication plan; evidence-based practices; and data collection and analysis. A thoughtful strategic plan will select and deliver interventions, policies, and programs that are most advantageous to the particulars of the employee population. Additional resources can be found by visiting the CDC’s Planning/Workplace Governance Module.
The implementation stage is where the rubber meets the road. Employees often see this stage as the “Wellness Program”, and typically do not understand what goes into the process to provide a comprehensive strategic plan. Therefore, implementation occurs when the strategic plan executes the opportunities to support an employee’s health. The CDC recommends four main categories for interventions or strategies that successfully influence health: “health-related programs; health-related policies; health benefits; and environmental supports”.
To determine impact and success, evaluation is crucial to the longevity of a workplace wellness program. Everything from programs to policies to environment must be evaluated to determine return on investment (ROI), value on investment (VOI), health impact, employee satisfaction and sustainability. “According to the CDC (2016), evaluations can often be overwhelming, time-consuming and expensive; so focusing on relevant, salient, and useful information is key to quality evaluation practices. An evaluation tool should be designed to support the program process, quality improvement, and identification of gaps for future strategic plans.”
Workplace Wellness Best Practices
According to research completed by Hoffman and Kennedy-Armbruster (2015), and published by the American College of Sports Medicine Health and Fitness Journal, the top nine Workplace/Worksite Wellness Best Practices include:
Importance of leadership support
Leadership support has been indicated as a benefit, best practice and a key element of the CDC to be part of the Workplace Health Model; therefore, understanding research to sustain these claims is important for the success of programs. Below you find research to support how leadership involvement and commitment of wellness activities (i.e. physical activity) can impact health status (i.e. cardiovascular disease status).
Lawrence et al. (2015) indicate strengths and weakness of current worksite wellness models providing key considerations for the development of a strong program. Key strengths indicated were “leadership commitment, organizational culture and environmental structure” to build a culture of health, ultimately promoting the improvement among non-communicable diseases. Furthermore, Lawrence et al. (2015) suggest that these characteristics are indicative of a “high-quality program regardless of the model used: 1) leadership support, 2) clear importance of health and wellness by organization culture and environment, 3) program responsiveness to changing needs, 4) utilization of current technology, and 5) support from community health programs”.
A recent survey conducted by Harris Poll and reported the American Psychological Association (APA) (2016) stated just over 30% of Americans indicate participation in worksite wellness programs, and 44% indicate that employee wellness is supported by their workplace culture. Furthermore, this data indicates when senior leaders are involved and committed to wellness program initiatives 73% of employees feel their organization supports a healthy lifestyle and their overall well-being; however, only 4 of 10 Americans said that their leadership team supports wellness initiatives. Further evidence reported by RAND (2013) stated “evidence from case studies suggests that for programs to be a success, senior managers need to consider wellness an organizational priority to shift the company culture. Buy-in from direct supervisors is crucial to generate excitement and connect employees to available resources.”
Furthermore, Hoert, Herd, and Hambrick (2016) used the Leading by Example instrument to find “employees experiencing higher levels of leadership support reported higher wellness program participation, lower stress, and higher levels of health behaviors”. Stokes, Henley and Herget (2006) reported on findings from a wellness initiative pilot program using the North Carolina Department of Health and Human Services. This organization was selected as the pilot due to the leadership support model and its large size. This program focused on “reducing major chronic diseases (including cardiovascular diseases), demonstrating the effectiveness of a wellness program model that includes a full-time department-level director, establish wellness committees to sustain work environments that promote and support employee health and wellness, and change policies and environments to help employees be more active, make healthier food choices, avoid tobacco, and manage stress”. Results after the first year of this program indicated that 62% of employees participated in at least one wellness activity, 51% exercising more often, 50% stating wellness programs as the most popular activity, 49% eating more fruits and vegetables, 27% were closer to a healthy weight, and 106 employees stopped smoking and 149 reduced tobacco use.
Finally, Ross et al. (2013) report the increased importance of physical activity at the workplace with the increasing sedentary job responsibilities, and the positive effect of worksite physical activity programs have on health outcomes, including cardiovascular disease and metabolic conditions. Additionally, their research indicates appropriate models for these successes are through “a health and wellness culture driven by leadership support, specialized programs designed for the employee population, and strategic plans that partner with current organizational goals”.
The findings mentioned above are only representative of a small sample of research to support the important role and impact leadership involvement is in workplace health programs, including physical activity programs and the impact on health status (including cardiovascular disease). Consider leadership as a key functional unit to determine success for health behaviors and outcomes when developing a wellness program.
Program development and best practices example
The framework of The Community Guide, program components (goals and objectives) set out by Health People 2020, the Workplace Health Model outlined by the CDC, and other best practices provides a comprehensive foundation for a worksite wellness platform regarding program development, implementation, and evaluation. Using the components above, an employee (or employer) can use employee interest, employee aggregate health data, and the LHIs as priorities to guide goals and objectives, develop programs and evaluation to facilitate, collaborate, and motivate their employees to improve their health. The following example will use the above-mentioned workplace wellness program components as it relates to the goal of weight reduction by increased physical activity through leadership support in order to decrease cardiovascular disease, ultimately impacting the Healthy People 2020 LHI “Nutrition, Physical Activity, and Obesity”. The following is a simplified example for (a fabricated) Company ABC:
An employee (or Company ABC Human Resource Department) reviews the current aggregate data provided by the employer insurance company as it relates to weight, physical activity, and cardiovascular measures, including cholesterol, blood pressure, biometric screening, physical activity, smoking, or other indicators. Company ABC will review the available company culture survey results as it relates to wellness for both social and environmental supports. Conversations and focus groups will be established to assess and determine employee engagement, interests, concerns, and other wellness related brainstorming.
Program planning and management
Leadership Support: The Vice President (VP) of Sales has volunteered to be the Leadership Wellness Champion to model and support wellness programs from the individual, company, and organizational perspective to drive buy-in and support from all levels of Company ABC. The VP will support the strategic plan for wellness as it fits into the organization’s overall strategic plan and cultural goals.
Wellness Coordinator & Committee: Company ABC has hired a Wellness Coordinator to execute these responsibilities, assess; collaborate with employees through a wellness committee; determine a strategic plan including a mission, vision, goals, and objectives; review evidence-based practices to implement; and conduct ongoing evaluations of the program.
Vision: Our organization embraces a culture of health to support and improve overall employee health and productivity.
Mission: The mission of our Worksite Wellness Program is to encourage personal and professional productivity; and physical and mental well-being through leadership, social and environmental supports to ensure the opportunity for healthy lifestyle choices in the workplace.
Goal: To improve weight status among employees increasing physical activity through leadership support to improve cardiovascular health.
Objectives – over the next year (12 months)
Resources: The following list is not comprehensive; however, lists our current resources available for Company ABC: leadership support and resources, wellness budget of $100,000, onsite wellness clinic (medical), onsite fitness center, breastfeeding policy, wellness committee members, many rooms of various sizes, health insurance, telephonic health coaches, marketing support for promotions and advertising, intranet & company wellness website, wellness coordinator with designated time to invest in the strategic plan and execution, and access to local community health organizations/partners.
Communication: The Wellness Coordinator will be responsible for all communications regarding wellness interventions and programs, targeting specific communication based on the demographics of Company ABC (including level of literacy, languages, or other contributing factors). Furthermore, the Wellness Coordinator will work with the company marketing team to develop and design promotional materials for print and the websites for consistent and clear communication. The marketing plan timeline will be outlined with the program dates with marketing and promotion at least 30 days prior to any interventions, initiatives, policies or programs.
Using The Community Guide, Health People 2020, CDC recommendations, and other peer-reviewed research (evidence-based programs) an organization can design and implement recommended intervention, policies, programs, or environmental supports to ensure the success of the desired goals and outcomes. Based on the CDC’s recommendation to include a multidimensional intervention framework, the wellness coordinator for Company ABC has decided on the following programs to support the goals of physical activity through leadership support to help improve cardiovascular health.
- Promoting leadership success stories on with physical activity and movement through the organizations monthly newsletter.
- Marketing with leadership photos inviting participants to come to the planned event.
- Revised smoking and smokeless tobacco policy which will be enforced by leadership support.
- Health Coaches for increase physical activity, nutritional changes, and tobacco cessation, including quit kits and available pharmaceuticals in the onsite wellness clinic.
- Promotion of Health Insurance Health Coaches for physical activity and nutrition through telephonic support.
- Quarterly health education lunch and learn on cardiovascular health topics (cholesterol, heart disease, metabolic disease, etc.) as it relates to physical activity (including nutrition).
- Implementation of recommended (informal) policy for walking meetings, especially lead by senior leadership and managers.
- Implement Point-of-Decision prompts to use the stairs.
- Physical activity challenge lead by leaders at Company ABC.
- FREE and onsite Health Risk Assessment and Blood Draw events for employees, spouses and dependents.
- Provided onsite blood pressure cuffs for blood pressure self-monitoring.
Please see below in the section “Successful interventions” to find additional related evidence-based practices regarding leadership support for worksite wellness physical activity programs to reduce cardiovascular disease.
Utilizing past aggregate data from health insurance claims and company culture survey from Company ABC a baseline will be established prior to the program implementation. Following the wellness coordinators strategic plan for Company ABC, measures post-program (1 year) will be collected, including an employee satisfaction survey, informal forums, a collection of corresponding year aggregate data from the insurance company and data from the annual culture survey. Data analysis will be conducted on program successes, strengths, opportunities, threats, and weakness; furthermore, interpretation of results will be collected and reported back to the leadership team for review and support for the next year’s strategic planning. Additional comparisons can be made to the Healthy People 2020 LHI’s Report Card to determine how the employees of Company ABC are doing in comparison to the reported United States data, as well as how they are supporting the overall goals of the Healthy People 2020 goals.
The overarching goal of workplace wellness programs is to improve the health of employees, but the measures of success for both health outcomes and financial benefits varies vastly from program to program. In one large study of 1,542 participants across 119 workplaces, 57.7% of participants showed significant reductions in 7 of the 10 cardiovascular health risk categories studied. This was achieved through four 30-min telephone based coaching sessions per month on the 10 risk categories with additional educational materials and a Web-based health tracking system available. Over the past three years, the Global Business Coalition Health (GBCHealth) decreased their program participants’ risk for developing coronary heart disease within the next 10 years by an average of 10.6 percent (overall) and an average of 32.6 percent (in participants with an elevated baseline risk). This was achieved by offering tools and resources to educate participants about their cardiovascular disease risks and help them lower their risk levels or maintain their low risk status. Successful workplace interventions are known to not only improve the health of employees, but also save the company money overall. Johnson & Johnson, one of the world’s largest companies, has saved $250 million on health care costs within the last decade as a result of wellness programs; from 2002 to 2008, the return was $2.71 for every dollar spent. In a critical meta-analysis of literature on costs and savings associated with wellness programs, medical costs fell by about $3.27 for every dollar spent on wellness programs and absenteeism costs fell by about $2.73 for every dollar spent. Evaluations of cardiovascular wellness programs have shown similar benefits. The CDC conducted a study of nine organizations with workplace health management or wellness programs and found a return on investment ranging from $1.40 to $4.90 per dollar spent. The approaches included using a health risk assessment, offering fitness facilities, providing nutrition education and providing education programs targeted to those at high risk of disease.
The Centers for Disease Control and Prevention conducted a case study of a workplace wellness program at Austin, TX’s Capital Metro, Austin’s local transit authority.
Capital Metro employs 1,282 people. In 2003, Health & Lifestyles was hired to help promote healthier lifestyles, increase employee morale, and combat rising health care costs and absenteeism rates.
Health & Lifestyles provided consultations with wellness coaches and personal trainers, a 24-hour company fitness center, personalized health assessments, and preventive screenings. The program expanded to include healthier food options, cash incentives, health newsletters, workshops, dietary counseling, smoking cessation programs, and a second fitness center. As of lately companies have begun adopting technological trends in efforts to increase participation in work site wellness programs. Companies have been embracing technology from corporate wellness companies to provide their workforce with wellness website portals, mobile applications, and health coaching.
Participants in the wellness program reported improvements in physical activity, healthy food consumption, weight loss, and blood pressure. Capital Metro’s total health care costs increased by progressively smaller rates from 2003 to 2006 and then decreased from 2006 to 2007. Absenteeism has decreased by approximately 25% since the implementation of the program, and the overall return on the investment was calculated to be 2.43.
Since its beginning in 2003, the wellness program at Capital Metro has shown promising results in improving employee health and reducing costs associated with health care and absenteeism, and the financial benefits outweigh the annual investment (2.43 ROI). Employees engage in more physical activity, have better knowledge of disease management (diabetes and asthma), have better eating habits, and smoke less than they did before the program was implemented. Health care and absenteeism costs have been reduced and are continuing to decline, most likely as a result of the program. Managerial staff have reported that employee morale has increased since the program was implemented. Most importantly, however, we believe that the wellness program has the potential to reduce the prevalence and severity of chronic diseases, allowing Capital Metro employees to lead longer, healthier lives.
The founder and president of health and wellness service provider, Alan Kohll, shares eight wellness trends in 2018.
First, the wellness programs will shift the focus to include both wellness goals and career development by offering learning and development training. This shift will create a healthier workforce, resulting in a positive work environment, increasing a firm’s reputation, and becoming an employer of choice. The change in wellness focus will consequently benefit companies in recruiting new workers and retaining current employees.
Wellness programs will also gear towards more unique, personalized programs by using digital platforms. Data can be easily accessed to design specific wellness goals for employees. Personalized wellness programs should result in higher participation rates among employees.
Third, wellness programs will promote healthy mental health well-being by focusing on mental health education and providing mental health days and assistance for therapy. The new mental health programs will also educate employees on self-care with the hopes of reducing the stigma of mental illness in the workplace.
Wellness programs in 2018 will tend to create more simplified goals. Kohll cites five important factors to a successful wellness plan by including accessibility, communication, health assessments, screenings, and health education. A manageable wellness plan should contribute to higher participation rate among employees.
Wellness programs will embrace the importance of rest and sleep. Most employees are sleep deprived, resulting in lower levels of productivity. As part of the wellness program, some employers may provide on-site nap rooms and sleep pods or increase flexible hours to allow workers to rest.
Artificial Intelligence (AI) may be included to make the wellness program more easily accessible to employees. This AI technology is used to gather information and analyze employee health data to promote healthier lifestyle plan. Virtual health care providers may use AI powered chatbots to help workers with health questions and provide instant responses on mobile devices.
Wellness programs will offer healthier choices including nutritious snacks. Healthy vending machines will help encourage employees to choose better selection of snacks and promote healthier work environment.
Lastly, the wellness providers will tend to merge to create larger and more comprehensive plans in order to provide more specific niche options for their employees. These wellness mergers may provide workers with more competitive prices and one wellness provider, instead of working with multiple providers.
- Booster Breaks
- Employee assistance programs
- Employee benefit
- Health fair
- Healthy entreprise
- Managed care
- Participatory ergonomics
- Pre-work assembly
- Sick building syndrome
- Total Worker Health
- Workplace health promotion
- Workplace stress
- Work–life balance
- How to Design a Corporate Wellness Plan That Actually Works
- What’s the Hard Return on Employee Wellness Programs?
- Workplace Wellbeing: Bridging Safety and Health